Snake of folded silicone samples arranged on a white table.

Frequently Asked Questions

Please fill out our Designtex Order Form or submit a purchase order on your company letterhead with the following information and email it to info@designtex.com:

  • Company name
  • Billing address
  • Contact phone number and email address
  • Ship to address
  • Shipping method
  • Project name and location
  • Specifying architect or design firm
  • Products you wish to order
  • Quantity
  • Price
  • Tax certification number to remove tax from your orders, if exempt for resale

No, we are unable to process an order over the phone.

Having a proforma account means that payment for the order is required in advance of shipping products, and for putting an order into production for back-ordered products. New customer accounts will always have a proforma account. You can contact our credit department at 1.800.221.1540 to review your account for different terms.

Yes, reserves can be placed for most in-stock goods. Reserves are good for 7 business days. Please contact us to request a reserve and include the product style, quantity, project name and specifying firm along with your request.

Payments from the US and Canada can be made via credit card, ACH, wire transfer, or check.

To pay by credit card, ACH, or wire transfer, please contact our credit department at 1.800.221.1540.

If you are paying by check, please include the order number in the memo and mail your payment to:

For US payments only:
Designtex
200 Hudson St. FL 9
New York, NY 10013

For Canadian payments only:
Designtex
c/o T10044C
P.O. Box 10044
Postal Station A
Toronto, Ontario
M5W 2B1 Canada

In-stock orders will ship within 48 hours of when your order and payment are received. If goods are not in stock, you will be notified of the shipping date once your order and payment have been received.

Yes, we do ship internationally. Your customs broker information is required to complete the order.

For yardage orders, please contact us and include either your PO number or the Designtex order number. You can also call us at 800.221.1540.

For sample orders, please log into your account and view tracking information in your order history for sample orders placed online. If you placed your order by phone or email, please reach out to your sales representative or contact us at 800.221.1540 or on our contact form. If you placed your order with Mercato Place please request tracking from them directly.

Pricing can be found on product pages. Please reach out to your sales representative for any project-specific pricing.

Pricing for a custom product can vary depending on the project details. Please reach out to your sales representative or fill out the custom contact form to get more information.

We are happy to provide a freight shipping quote. Please contact us and include the complete shipping address, product name and colorway, quantity required, project name and the specifying firm.

Please contact us and include the product name and colorway, quantity required, project name and specifying firm.

Cut charges are determined by product. Please use our contact form to find out if a cut charge is applicable to your order.

This information can be found in the Resources section on each product page. You can also locate product documents on our Product Resources page.

Please contact us and include the product name and colorway, quantity required, project name and specifying firm, so that we can provide accurate details.

If you don’t see the product you’re looking for, it is unfortunately a discontinued item. Please contact us to check for any remnant stock or to see if it can be produced for a minimum order quantity.

Diagram of textile roll and a pattern demonstrating what it means to railroad or turn a textile.

When referring to a textile as “railroaded,” it denotes a different orientation from its original woven direction. There are three primary types:

  1. Shown Railroaded: This occurs when the fabric is turned 90 degrees from its woven direction. The repeat size is usually listed in its non-railroaded form, as initially produced.
  2. Woven Railroaded: A railroaded textile runs perpendicular along the roll, contrasting with a non-railroaded textile that typically runs “up the roll,” following the direction in which it’s woven.
  3. Applied Railroaded: Fabrics are often used railroaded when applied to furniture to necessitate less yardage or fewer seams, enabling better pattern positioning for furniture application.

Understanding these distinctions can assist in selecting the right fabric orientation for your specific needs. You can reference visual examples in our Railroad Terminology document.

No. Our samples are free and we offer free shipping.

We offer Ground, 2-Day and Overnight shipping. At checkout, you can obtain an estimate of when your sample will arrive by viewing the shipping map. This will be based on your location.

Sample orders that are in stock and placed by 5:00pm EST will ship the same day. Sample orders placed after 5:00pm EST will ship the next business day.

If you placed your order online, log into your account and view the tracking information in your order history. If you placed your order by phone or email, you can reach out to your sales representative, contact us by phone at 800.221.1540 or via our contact form. If you placed your order with Mercato Place, please request the tracking details from them directly.

Digital Studio and Custom samples are produced on demand and shipped separately, with slightly longer lead times.

Product specifications can change over time so please refer to the specifications stated on the website for the most up-to-date information.

If you live in the United States, you can click here to start a free return. Unfortunately, we don’t currently accept international returns.

The project specifier refers to the design or architecture firm that was responsible for selecting the finishes of a project.

Designtex sales representatives receive credit for projects based on the specifying firm that was responsible for the selection.

All specifiers are assigned to Designtex sales representatives based on geography.  You can locate your Designtex sales representative here.